Change or reset your Yahoo password

Your Yahoo password gives you access to every Yahoo service you've signed up for. You’ll need to know your password before you can update it, but there are ways to recover it online if you don't.

Change your password

  1. Go to the Yahoo Account Info page.
  2. (Mobile only) tap the Menu icon Image of the mobile web version of the menu icon..
  3. Click Account Security.
  4. Click Change password.
  5. Enter and confirm your new password.
  6. Click Continue.
    - A confirmation appears.
  7. Click Continue to finish.

Reset a forgotten password

Use our Sign-in Helper to reset your Yahoo password and regain access. Alternatively, you can securely verify your identity and reset your password manually:

Mobile phone

If you don't have a mobile number on file, that reset option won't be available in Sign-in Helper. If you do have a number on file, but don't have access to that phone, use the alternate email instructions below. 

  1. Go to the Sign-in Helper.
  2. Enter your email address or your phone number.
  3. If you can receive text messages to the number listed, click Yes, text me an Account Key.
    - Yahoo sends an Account Key to your phone.
  4. Enter the Account Key we sent to your phone in the field provided.
  5. Click Verify.
    Important: If you close the "Verify your phone number" page, you can continue where you left off.
    - If you used a phone number, a list of accounts associated with that number appears. 
  6. Click the account you'd like to sign into. 
  7. Click Continue.

Alternate email address

  1. Go to the Sign-in Helper.
  2. Enter your email address.
    - If you have a mobile number listed on your account, that option will show.
  3. If you have access to that email, click Yes, send me an Account Key.
    - A "Recover access to your Yahoo account" email will be sent to your alternate email address.
  4. Enter the Account Key we sent you, then click Verify.
  5. Select an account to use from the list of accounts connected to the email address you provided. (See an account that isn't yours? You can remove it.)
  6. Click Continue.

Secret questions

If you don't have secret questions on file, that reset option won't be available in Sign-in Helper.

  1. Go to the Sign-in Helper.
  2. Select I have a problem with my password.
  3. Enter your Yahoo ID, then click Next.
  4. If prompted, enter the CAPTCHA code.
  5. Select Use my secret questions, then click Next.
  6. Enter the answer to your secret questions, then click Next.
  7. Enter your new password, then click Next.

 

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