We are currently experiencing high email volume and we would like to apologise as there will be some delay responding to your enquiry sent to us via our e-mail. Our current email response time is between 24 to 48 hours. Alternatively, for password and sign-in issues, you may try our self-service option via Sign-In Helper.

Recover lost or deleted emails

If any of your emails have been deleted or gone missing in the last 7 days, you can submit a restore request and we’ll do everything we can to try to recover your lost messages.

Keep the following in mind:

  • Restore requests can't be canceled.
  • Restorations aren't always successful.
  • Messages can only be restored if lost or deleted in the last 7 days, regardless of when they were originally received.
  • Successfully recovered messages are added back to the same folder they were in during the time frame you pick to restore to. Check your Trash folder if you can't find them after the restoration is complete.

Send a Restore Request